Privacy Policy

1. Introduction

nustargane ("nustargane," "we," "us," or "our") operates the online casino platform accessible at https://nustargane.org (the "Platform"). We understand that your personal data is important to you, and we take our responsibility to protect it seriously. This Privacy Policy describes how nustargane collects, processes, stores, and shares personal information in connection with your use of the Platform.

This Privacy Policy applies to all users of the nustargane Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data privacy matters, this Privacy Policy shall prevail.

2. Data We Collect

nustargane collects personal data from you in several ways, including directly when you register or interact with the Platform, and automatically through your use of the Platform. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's licence).
• Contact Data: Email address, mobile number, and residential address (including barangay, city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: Payment method details (e.g., GCash mobile number, PayMaya account, BPI or BDO bank account number), transaction history, deposit and withdrawal records, and account balance information.
• Gameplay Data: Game history, bet amounts, win/loss records, session duration, and game preferences.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and cookies or similar tracking identifiers.
• Usage Data: Information about how you navigate and interact with the Platform, including pages visited, links clicked, and features used.
• Communications Data: Records of your correspondence with our customer support team, including live chat transcripts and email exchanges.

We do not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless it is strictly necessary for identity verification or regulatory compliance purposes, and only with your explicit consent where required.

3. How We Use Your Data

nustargane uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your player account, including verifying your identity and age (21+ requirement) and processing your registration.
• Service Delivery: To provide you with access to games, process deposits and withdrawals in Philippine Peso, and deliver the core features of the nustargane Platform.
• Regulatory Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and PAGCOR licensing conditions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion requests.
• Marketing & Promotions: To send you information about nustargane promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the Platform.

4. Legal Basis for Processing

nustargane processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms & Conditions), including account creation, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and PAGCOR regulatory obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (e.g., for marketing communications or the processing of sensitive personal information), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Data

nustargane does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Game Providers: Software providers whose games are hosted on the nustargane Platform, who may receive anonymised or pseudonymised gameplay data for technical and audit purposes.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies or courts, where disclosure is required by a valid legal order, warrant, or subpoena.
• Professional Advisers: Lawyers, auditors, and other professional advisers, subject to binding confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of nustargane's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to process it in accordance with applicable data protection laws and our data processing agreements.

6. Cookies & Tracking Technologies

nustargane uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g., language, display preferences) to personalise your experience.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform to help us improve performance and usability.
• Security Cookies: Help detect and prevent fraudulent activity and protect the integrity of your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. nustargane does not use third-party advertising cookies or share cookie data with external advertising networks.

7. Data Retention

nustargane retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically, we retain:

• Account and Identity Data: For the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Financial Transaction Data: For a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gameplay Data: For a minimum of three (3) years from the date of each gaming session.
• Customer Support Records: For a minimum of two (2) years from the date of the last interaction.
• Marketing Consent Records: For as long as you remain subscribed to marketing communications, plus one (1) year following opt-out, to demonstrate compliance.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.

8. Your Rights

Under the Data Privacy Act of 2012 and applicable data protection principles, you have the following rights with respect to your personal data held by nustargane:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the nustargane Data Privacy Officer via the support email address listed in Section 12. We will respond to all verified requests within thirty (30) days.

9. Data Security

nustargane implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the nustargane Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• Two-factor authentication options for player accounts;
• Automated fraud detection and anomaly monitoring systems.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustargane will notify you and the National Privacy Commission in accordance with applicable legal requirements.

10. Children's Privacy

The nustargane Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine regulations governing online casino gaming. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

11. Changes to This Privacy Policy

nustargane reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how nustargane protects your personal data. Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by nustargane, please contact our Data Privacy Officer:

Email: support@nustargane.org

Our Data Privacy Officer will acknowledge receipt of your request within five (5) business days and provide a substantive response within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.