Responsible Gaming at nustargane

Our Commitment to Responsible Gaming

nustargane takes responsible gaming seriously. We are not just an online casino – we are a platform that genuinely cares about the well-being of every player who chooses to spend their time and money with us. Whether you're playing slots in Makati, enjoying live dealer games in Cebu, or betting on your favourite PBA team from Davao, nustargane wants your experience to remain positive and within healthy boundaries.

Gambling is a form of entertainment, not a way to earn income or solve financial problems. The vast majority of our players enjoy nustargane responsibly, but we recognise that for some individuals, gambling can become problematic. That is why nustargane has built a comprehensive suite of responsible gaming tools and policies that align with PAGCOR's responsible gaming framework and the standards expected of licensed online gaming operators in the Philippines.

This page explains our responsible gaming policies, the tools available to you, and where to seek help if you or someone you know may be experiencing gambling-related difficulties.

21+ Age Restriction – Strictly Enforced

The nustargane Platform is strictly for individuals who are 21 years of age or older. This is not just a policy preference – it is a legal requirement under Philippine regulations governing online casino gaming, and nustargane enforces it without exception.

During the registration process, all players are required to confirm that they are at least 21 years old. nustargane conducts mandatory Know Your Customer (KYC) verification for all accounts, which includes age verification using government-issued identification such as a Philippine National ID, passport, or driver's licence. Any account found to belong to a person under 21 will be immediately suspended, all funds will be frozen, and any winnings will be forfeited.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you suspect that a minor has registered on nustargane, please contact our support team immediately.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people do not realise they have a problem until it has significantly impacted their finances, relationships, or mental health. nustargane encourages all players to regularly reflect on their gambling habits.

Ask yourself the following questions honestly:

If you answered "yes" to two or more of these questions, it may be time to use nustargane's responsible gaming tools or seek professional support. Recognising the signs early is the most important step toward regaining control.

nustargane's Responsible Gaming Tools

Every registered player on nustargane has access to a full suite of responsible gaming tools directly within their account settings. These tools are designed to give you control over your gambling activity and help you stay within safe limits.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your nustargane account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.
• Loss Limits: Cap the amount you can lose over a defined period. This helps prevent chasing losses and keeps your gambling within a budget you are comfortable with.
• Session Time Limits: Set a maximum duration for each gaming session. nustargane will notify you when your session limit is approaching and automatically log you out when it is reached.
• Reality Checks: Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered during the current session.
• Cooling-Off Period: Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, you cannot log in or place bets on nustargane.
• Self-Exclusion: If you feel you need a longer break, nustargane offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is a serious commitment – once activated, it cannot be reversed until the exclusion period has expired.

All responsible gaming tools are available 24/7 in your account settings under the "Responsible Gaming" section. Our customer support team is also available via live chat to assist you in activating any of these tools at any time.

Self-Exclusion at nustargane

Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of control. When you self-exclude from nustargane, your account is immediately suspended and you will be unable to log in, deposit funds, or place bets for the duration of the exclusion period.

During a self-exclusion period, nustargane will also:

• Suspend all promotional communications and bonus offers to your account;
• Prevent you from creating a new account on the Platform;
• Retain your account data in accordance with our Privacy Policy and regulatory obligations;
• Return any remaining balance in your account upon request, subject to identity verification.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our live chat support team. nustargane processes all self-exclusion requests within one (1) hour of receipt. If you choose permanent self-exclusion, your account will be closed and you will not be permitted to re-register on nustargane.

nustargane also cooperates with PAGCOR's national self-exclusion programme. Players who have self-excluded through PAGCOR's programme will not be permitted to register or play on nustargane.

Tips for Keeping Gaming Fun and Safe

Responsible gaming is about making informed choices. Here are some practical tips that nustargane recommends to all Filipino players:

• Set a budget before you play – Decide how much you are willing to spend and stick to it. Only gamble with money you can afford to lose.
• Treat gambling as entertainment – Think of your gambling budget the same way you would a budget for a night out or a movie. It is money spent on fun, not an investment.
• Never chase losses – If you are on a losing streak, accept it and stop. Chasing losses almost always leads to bigger losses.
• Take regular breaks – Step away from the screen regularly. Use nustargane's session time limits and reality check features to remind yourself to pause.
• Do not gamble under the influence – Avoid gambling when you are drunk, emotionally distressed, or under the influence of substances. Your judgment is impaired and you are more likely to make poor decisions.
• Balance gambling with other activities – Make sure gambling does not crowd out other hobbies, social activities, or responsibilities in your life.
• Talk to someone – If gambling is causing you stress or financial difficulty, talk to a trusted friend, family member, or professional counsellor.

Support Resources in the Philippines

If you or someone you know needs help with problem gambling, nustargane encourages you to reach out to professional support services. The following organisations provide confidential assistance to individuals affected by problem gambling in the Philippines:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation operates a responsible gaming programme that includes counselling referrals and self-exclusion services for players in the Philippines.
• National Center for Mental Health (NCMH): The NCMH provides mental health services including counselling for behavioural addictions. Located in Mandaluyong City, Metro Manila.
• Gamblers Anonymous Philippines: A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.

nustargane's customer support team can also provide referrals and guidance. Our support agents are trained in responsible gaming and are available 24/7 via live chat on the Platform.